Our client is a leading provider in the ATM network and service industry, trusted by major banks, retailers, and hospitality brands across the nation to boost revenue through innovative ATM solutions. Experts in helping clients maximize transaction revenue while reducing the cost and complexity of hardware ownership. Our comprehensive services tackle the challenges of maintenance, cash management, ATM compliance, and more.

Position Overview: As an ATM Tier 1 Technical Support Specialist, you will be the first point of contact for technical and customer support, offering assistance via phone, web, and email to both internal and external clients. This role plays a critical part in ensuring smooth operations and excellent service delivery. You'll report directly to the ATM Operations Supervisor.

Responsibilities Include:

· Diagnose, troubleshoot, and resolve issues through telephone support.

· Deliver outstanding customer service by handling and resolving inquiries over the phone.

· Coordinate nationwide technician recruitment, scheduling, and on-site guidance.

· Manage technical support requests, customer updates, and general service needs.

· Perform precise and efficient data entry tasks.

· Engage with colleagues, vendors, and clients from various backgrounds and professional levels.

· Ensure all work complies with company procedures and standards.

Requirements and Qualifications:

· High school diploma or equivalent.

· At least 2 years of experience in technical support for ATMs , Required

· Proficiency in Google Mail and Microsoft Office Suite (Word, Excel).

· Strong written and verbal communication skills.

· Ability to manage and prioritize multiple tasks while staying organized under pressure.

· Willingness to work overtime, including rotating weekends and holiday shifts.

· Typing speed of at least 50 words per minute.

· Physical capability to lift up to 50 pounds.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.